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Which Magazine? customer satisfaction survey


Sample sizes: Ikea 116, DIY Kitchens 40, independent kitchen companies (i.e. small companies not widely known outside a local area) 674, Magnet 115, Howdens Joinery 455, Benchmarx 42, Wickes 189, John Lewis 65, B&Q 97, Wren Kitchens 106, Homebase 59. To find out which are the best and worst kitchen brands, in May and June 2019 we surveyed 2,238 Which? members about the kitchen they bought in the last 10 years, and their experiences with the brand they bought it from.  Overall brand customer scores are based on how satisfied customers were with the brand, and how likely they were to recommend it to a friend.

Read the full survey




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